Customer Identity

Customer: Multinational Consulting Firm

Challenge

A multinational consulting firm operated dozens of client-facing applications across global regions but lacked a unified system to track customer identity across those applications and services. Each business unit maintained bespoke access journeys which prevented executives from understanding who was logging in, where they came from, or how often they used firm platforms..

Solution

Silika Solutions developed a federated telemetry architecture for Customer IAM platform which normalized identity and access data across disparate platforms. We implemented global correlation logic and designed a central dashboard which showed geographic access patterns, app usage metrics, and identity frequency across all public-facing services.

Outcome

Executives were able to view global customer access trends for the first time. This enabled better product planning, marketing alignment, and compliance management across jurisdictions. The CIAM telemetry capability became a critical lens for understanding client engagement and informing digital transformation efforts.