Identity Analytics

Customer Global Professional Services Organization

Challenge

A global professional services organization with 10K+ integrated applications lacked a centralized identity analytics capability. Despite significant investments in IAM tooling, there was no enterprise-wide visibility into how many users authenticated, which controls were active, or how policies like Conditional Access performed. Business leaders had no data to support decisions on tool adoption, usage patterns, or risk posture.

Solution

Silika Solutions architected a comprehensive identity analytics program by integrating telemetry across the organization’s IAM stack - including PAM, IGA, MFA, and cloud access systems. We built interactive dashboards to analyze authentication trends, policy coverage, tool adoption, and Dormant access across the firm. Insights were customized for business stakeholders, security teams, and auditors alike.

Outcome

The organization gained its first end-to-end visibility into the performance of identity ecosystem. The dashboards became a strategic decision-making asset, enabling prioritization of remediation, clearer roadmap planning, and improved ROI on IAM investments. Identity analytics moved from a blind spot to a business enabler.